About the role: We’re a growing HVAC company based in New York seeking a reliable and professional Call Manager to serve as the first point of contact for our customers. In this role, you’ll play a key part in ensuring smooth daily operations by managing inbound calls, assisting customers with their inquiries, and coordinating efficiently

About the company: Our client is a full-service retention marketing agency for eCommerce brands. They drive sustainable growth through retention-focused marketing, combining strategy, execution, and continuous optimization across the customer lifecycle. They design and execute high-performance lifecycle marketing systems that increase revenue, improve customer lifetime value, and strengthen long-term customer relationships. Retention marketing is at