About the role:
We’re a growing HVAC company based in New York seeking a reliable and professional Call Manager who speaks both English and Russian to serve as the first point of contact for our customers. In this role, you’ll play a key part in ensuring smooth daily operations by managing inbound calls, assisting customers with their inquiries, and coordinating efficiently with our field technicians.
This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to stay organized in a fast-paced environment.
Key Responsibilities
- Answer inbound customer calls in a professional, courteous, and timely manner
- Assist clients with questions about services, pricing, and appointment availability
- Schedule service calls and dispatch technicians based on established workflows and availability
- Accurately enter and update customer and job information in our field management software (training provided)
- Maintain clear communication with the team to ensure jobs are completed efficiently
- Handle basic customer concerns and escalate issues when necessary
Requirements
- Fluent in English and Russian (both spoken and written)
- Previous experience in customer service, call center, or a similar role
- Strong organizational and multitasking skills
- Reliable high-speed internet connection
- High-quality microphone or headset for clear communication
- Ability to work Wednesday–Sunday, 12 PM–9 PM EST consistently
Nice to Have
- Experience with scheduling or dispatching in home services (HVAC, plumbing, etc.)
- Familiarity with CRM or field service management software
What We Offer:
- Remote Opportunity
You will join a global team that is 100% location independent and exclusively uses remote collaboration. As a self-motivated and responsible individual, you will be free to work from any location. - Cutting Edge Technology
We use the best tools available to make your process as smooth and as comfortable as possible. These include Asana, Slack, Loom, Miro. If you’re not familiar with a tool we rely on, don’t worry — we’ll make you an expert.
**ALL APPLICANTS ARE REQUIRED TO SUBMIT A BRIEF VIDEO INTRODUCTION.**
Purpose: This video will be sent to the client for a more efficient screening process.