About the Role
Our client is a boutique short-term rental property management company looking for a reliable and proactive Airbnb Operations Specialist to support daily operations.
This role involves managing multiple properties, coordinating vendors and cleaners, communicating with guests, and ensuring all operational tasks are handled efficiently.
We are looking for someone who is highly organized, responsible, and able to use strong judgment when solving problems.
This is not a task-based assistant role — our client is looking for someone who takes ownership, thinks proactively, and can manage operations with minimal supervision.
Compensation
$800–$1,000/month, depending on experience
Key Responsibilities:
- Communicate with guests via Airbnb and other booking platforms
- Manage and optimize automated messages
- Handle guest questions and resolve issues during their stay
- Coordinate cleaners and maintenance vendors
- Confirm cleanings and ensure smooth turnovers
- Track and follow up on tasks to ensure completion
- Organize workflows and tasks using Asana or similar tools
- Identify operational issues and proactively solve them
- Support basic administrative tasks when needed
Requirements
Minimum 1–2 years of hands-on experience managing Airbnb or short-term rental properties
Experience handling guest communication, turnovers, and issue resolution independently
Proven ability to manage multiple properties at once
- Previous experience managing listings or operations directly — not just assisting
- Strong written English and clear communication skills
- Excellent organization and multitasking abilities
- Comfortable using Airbnb, Google Docs, and task management systems
- Reliable internet connection and quiet work environment
What We Are Looking For
Someone who:
- Takes full ownership of tasks and follows them through to completion
- Anticipates problems before they happen
- Improves processes instead of just following instructions
- Does not wait for guidance in recurring situations
- Handles guest situations calmly and professionally
- Communicates clearly and proactively
Availability
- Full-time role (40 hours per week)
- Must be present and available at your computer during working hours
- Must be available during EST working hours
- Friday, Saturday, and Sunday required (8-hour shifts) + some weekdays
ALL APPLICANTS ARE REQUIRED TO SUBMIT A BRIEF VIDEO INTRODUCTION.
Purpose: This video will be sent to the client for a more efficient screening process.