Founded in 2015, Green Ductors is a trusted team of certified technicians specializing in HVAC services. With NADCA, BPI, and Chimney Sweep certifications, our company is top-rated on Google, Yelp, and HomeAdvisor. Having served over 12,300 customers across both commercial and residential sectors, Green Ductors stands out for its commitment to quality, customer satisfaction, and attention to detail. We offer a 6-month warranty on services and provide clients with comprehensive reports, including before-and-after photo comparisons.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and messages regarding HVAC services and inquiries.
- Assist customers with scheduling appointments, service details, and follow-ups.
- Provide accurate information on HVAC services, warranties, and pricing.
- Maintain customer records, ensuring all information is up-to-date and accurate.
- Collaborate with technicians to ensure a seamless customer service experience.
- Address customer concerns and resolve issues promptly, maintaining a professional and empathetic approach.
- Monitor and manage service schedules to ensure timely completion.
- Assist with dispatching technicians and ensuring proper coordination for on-site appointments.
- Ensure that detailed service reports, including before-and-after photos, are provided to customers.
Required Skills and Experience
- Minimum of 1 year of customer service experience, preferably in HVAC or a related field.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and conflict resolution skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word).
- Detail-oriented with a focus on accuracy and customer satisfaction.
- A positive attitude and a passion for helping customers.
**ALL APPLICANTS ARE REQUIRED TO SUBMIT A BRIEF VIDEO INTRODUCTION.**
Purpose: This video will be sent to the client for a more efficient screening process.