We are looking for a creative graphic designer with experience designing and building emails in Email Service Provider (ESP).
You will work closely with our Lifecycle Marketing Managers, Copywriters, and Technicians to design email campaigns, opt-in forms, templates, and other graphic materials for other channels like WhatsApp or SMS. Your job will be to use a client’s style guide or brand book to create compelling email templates and campaigns. You will be responsible for design execution from concept creation to ongoing client work.
You will be working on many different projects for some of the fastest-growing E-commerce businesses in the country. You’ll explore new design styles, experiment with different visual approaches, and use advanced creative tools to generate fresh concepts while constantly thinking outside the box. We are looking for someone with a high work ethic and attention to detail, who is highly collaborative and ready to own the creative outcome on their projects.
Responsibilities
- Develop and build graphic materials in Figma for our client’s email campaigns, flows, and opt-ins.
- Design & develop email templates, including icon / UI creation and GIFs.
- Design, then build email templates directly in the Email Service Provider, primarily Klaviyo (No hard-coded HTML).
- QA testing emails (dark mode, accessibility, mobile optimization, etc.).
- Design banners and other graphics using copy provided by our team of copywriters.
- Client Meetings: Attend Client Kickoff Meetings, present your work to clients during the onboarding period, and occasionally attend weekly client calls for creative alignment.
High-level breakdown of daily tasks
- Design of email templates – 60%
- Design of ongoing client campaigns – 30%
- Communication / Coordination / Meeting Time- 10% [via Asana, Slack, and Email]
Required Experience & Skills
- Strong graphic design fundamentals: hierarchy, typography, color theory, layout, whitespace.
- Expert-level experience in Adobe Creative Suite and Figma.
- Experience working with web-based apps (Google Fonts, Typekit).
- Understanding of dark mode and accessibility, and how to QA test and adjust email designs accordingly.
- Detail-oriented with a great eye for design—you can follow brand guides, content outlines, copy documents, etc.
- Basic knowledge of HTML/CSS to pull clients’ colors and fonts from their web pages (no coding needed).
- Create GIFs and animated elements that make emails more engaging and interactive.
- Ability to prioritize your workload to accommodate clients that need a quick turnaround.
- Open to feedback and critique—you should be curious and excited to improve.
- Ability to work comfortably with brand guides and style guides without direct client interaction.
- Comfortable interfacing with clients in Zoom meetings, presenting designs, and taking live feedback during meetings.
Nice to Have
- Light retouching skills are helpful (e.g., Photoshop).
- Experience working as a Digital or Graphic designer at an agency or in-house for a direct-to-consumer e-commerce brand.
- Knowledgeable and up-to-date on current email best practices
- Experience with creating social media graphics.
- Experience with Klaviyo or other ESPs (Email Service Providers).
- Experience with video editing to create short GIFs for emails using content pulled from stories or YouTube videos. Bonus if you have animation skills.
- Loves to explore the latest trends in graphic design, as well as emerging software and plugins.
What We Offer
- Remote Opportunity
You will join a global team that is 100% location-independent and exclusively uses remote collaboration. As a self-motivated and responsible individual, you will be free to work from any location.
- Open Time Off Policy
We want our team members to maintain a flexible and healthy lifestyle with an overall work-life balance.
We support team members in managing their own time, including Paid Time Off. We’re proud to offer an Open Paid Time Off Policy where time off is not micromanaged or limited. We trust and respect our team members in their commitment to the overall success of the Team.
- Develop Your Skills
We encourage professional growth daily. We offer professional development reimbursements on courses, books, subscriptions, and more.